Manager, Customer Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Support in Germany.

This is an exciting opportunity for an experienced hospitality professional to lead a high-performing remote customer support team in a fast-growing technology environment. In this role, you will help shape the customer experience for hotels and hospitality businesses operating across global markets. You’ll combine operational expertise with strong leadership skills to resolve complex customer challenges, improve support processes, and drive service excellence at scale. Working closely with cross-functional teams, you’ll contribute to product improvements and customer retention initiatives while mentoring and developing support leaders. The position offers a collaborative, fast-paced, and fully remote environment where innovation, accountability, and customer impact are highly valued.